Terms of service

1. The service, and who supplies it

X-Radius is supplied as an instance running under a licence, managed from our licensing system. What you get is the instance, its updates and the licence that sets its subscriber cap and term.

The service is supplied by [company legal name], a company registered in the Arab Republic of Egypt under commercial registration no. [number], with its registered office at [address] ("we" on this page). "You" means the business that signed up for the licence.

An instance runs in one of two ways, and which one applies to you is recorded when it is set up:

• Hosted by us. The instance runs on servers we rent from [hosting provider] in [country / region]. We operate the servers, apply updates and keep the backups you configure. Your subscriber data stays in your instance; we handle it only as described in the data processing agreement.
• On your own server. You provide and run the hardware and its network, and you are responsible for its security, power and connectivity. We supply the software and its updates, and your subscriber data does not reach us unless you send it to us, for example in a backup or a support session you open.

2. Trial

5000 subscribers for 90 days. You pay nothing. Every feature is on during the trial; only the subscriber cap applies. A trial may be withdrawn where it is used to abuse the service or a third party.

3. Licences

A licence is assigned after a verified signup. It carries a subscriber cap and a term, both of which you can read in your dashboard, under Settings → License, at any time. When the term ends, when the licence is disabled, or when your subscriber count reaches the cap, the instance stops letting any of your subscribers log in and disconnects the sessions that are already online. Your staff can still sign in to the panel, but while the block lasts it shows only the licence status and the reason for the block; every other screen, including exports and subscriber management, is locked. The block lifts when a renewal or a higher cap is applied to your licence from our side.

Licence fees, how they are invoiced and when they fall due are set out in your order or invoice: [payment terms]. Fees are stated exclusive of value-added tax unless the invoice says otherwise.

4. Acceptable use

X-Radius is billing and access-control software. It decides who may log in to your network and records what they used; it does not carry your subscribers' internet traffic. You remain the provider of the internet service to your subscribers, and these obligations are yours:

• Your own licences. You must hold, and keep valid, every licence, permit or registration the law requires for the service you provide, including any licence from the National Telecom Regulatory Authority (NTRA) for providing internet access to the public. Holding an X-Radius licence is not a telecommunications licence and does not replace one.
• Lawful requests and record keeping. Any duty to keep connection records for a set period, to hand records to a competent authority, or to provide technical facilities for lawful interception falls on you as the service provider. X-Radius records session accounting (login and logout times, the address assigned, the device address and the amount used), and its retention settings are yours to set; you are responsible for setting them to what the law requires of you and for answering any request addressed to you. If an authority addresses a request to us about your instance, we will refer it to you where the law allows us to.
• What the service may not be used for. You may not use X-Radius, or let your staff or resellers use it, to break the law; to send messages your subscribers did not agree to receive through the email, SMS, WhatsApp or Telegram channels; to collect data about people without a lawful basis; to attempt to reach another customer's data or to probe, overload or attack our systems or anyone else's; or to resell, sublicense or share a licence beyond what it covers.
• Your subscribers' data. You are responsible for having a lawful basis for the data you put into X-Radius, for telling your subscribers how you use it, and for answering their requests. Section 9 of our privacy policy lists what the software stores in readable form, which you should pass on to them.

We may suspend an instance, or the part of it involved, where it is used in breach of this section, where an authority lawfully orders it, or where it puts the security of our systems or other customers at risk. Where we can, we will tell you first and give you [number] days to put it right.

5. Availability and support

Support requests reach us through the contact page, and by the email, phone or WhatsApp contact shown in this site's footer where one is published.

Support is available [days and hours, Cairo time], in Arabic and English. We aim to answer a request within [time] during those hours. That is a target, not a guarantee, unless section 6 says otherwise.

Hosted instances are updated by us. Planned maintenance that interrupts service is announced at least [period] in advance, in the panel or by email. An urgent security update may be applied with shorter notice, or none.

On your own server, availability depends on your hardware, power and network, which we do not control. Subscribers who are already online keep their session if the instance becomes unreachable for a short time; new logins need the instance to answer.

6. Service levels and service status

No guaranteed uptime commitment and no service credits are offered at present. If a written service-level commitment is agreed for your instance, it will be set out in your order and will take precedence over this section. A public page showing the current service status of hosted instances is planned but not yet available.

7. Data and backups

Your tenant data is yours. While your licence is in force and the panel is not blocked under section 3, you can export it at any time in the SAS4 backup format, and the lists in the panel export as CSV or XLSX. While a block lasts — the term has ended, the licence is disabled, or your subscriber count has reached the cap — exports are locked with the rest of the panel until the block lifts. Backups you configure are encrypted before they leave the instance.

Where we host your instance, or receive your backups, we act on your behalf under the data processing agreement, which forms part of these terms.

8. Termination and refunds

You can stop using X-Radius at any time. Either side may end the licence by giving [period] written notice. Either side may end it straight away if the other seriously breaches these terms and does not put it right within [number] days of being told.

Refunds: [refund policy]. If we end the licence without cause, or because of our own breach, we refund the fees paid for the part of the term not yet used.

What happens to your data when the licence ends:

• Export before the end date. Once the licence ends the panel is locked (section 3), so take your full SAS4-format backup and your CSV or XLSX lists before the end date, at a time when the panel is not blocked for another reason (a disabled licence or a full subscriber cap, section 3). For [number] days after the end date (the export window), we will provide a full SAS4-format backup of your instance on request. During that window your subscribers cannot log in and nothing is served to them (section 3).
• Deletion. When the export window closes, a hosted instance and its database are deleted within [number] days. Backups we hold are deleted as they age out of the schedule you set, and in any case within [number] days. On request, we confirm the deletion in writing.
• What we keep. Licence and invoice records, which the law requires us to keep for accounting and tax purposes. They contain no subscriber records.
• Your own server. The data is on your hardware, and deleting it is up to you. When the licence ends, the software stops logging in all of your subscribers and disconnects live sessions, as described in section 3; staff can still sign in to see the licence status, but every other screen, exports included, stays locked until the licence is renewed.

9. Liability

Each side is liable to the other for direct loss caused by its breach of these terms. Neither side is liable for loss of profit, revenue or goodwill, or for indirect loss. Our total liability in any twelve months is limited to the licence fees you paid in that period: [cap to be confirmed]. Nothing here limits liability for fraud, gross error, or anything else the law does not allow to be limited.

10. Governing law

These terms are governed by the laws of the Arab Republic of Egypt. Any dispute that cannot be settled by talking first goes to [the competent courts of Cairo / arbitration in Cairo], in Arabic.

These terms are published in Arabic and English. If the two differ, the [Arabic] version prevails.