Public reference

Tickets

Every endpoint in this group. Open one for its parameters and a worked example.

83 Endpoints

Tickets

GET /api/v1/tickets View support tickets prm_tickets_view

Authentication: Staff token or session
Requires permission: prm_tickets_view View support tickets

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/assignees View support tickets prm_tickets_view

Authentication: Staff token or session
Requires permission: prm_tickets_view View support tickets

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/assignment-strategies Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/blocklist Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/blocklist Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/blocklist/bulk-delete Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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DELETE /api/v1/tickets/blocklist/{id} Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/bulk-assign Claim / assign support tickets prm_tickets_assign

Authentication: Staff token or session
Requires permission: prm_tickets_assign Claim / assign support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/bulk-category Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/bulk-close Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/bulk-priority Claim / assign support tickets prm_tickets_assign

Authentication: Staff token or session
Requires permission: prm_tickets_assign Claim / assign support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/bulk-reopen Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/bulk-resolve Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/bulk-snooze Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/bulk-team Claim / assign support tickets prm_tickets_assign

Authentication: Staff token or session
Requires permission: prm_tickets_assign Claim / assign support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/canned-replies Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/canned-replies Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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DELETE /api/v1/tickets/canned-replies/{id} Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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PUT /api/v1/tickets/canned-replies/{id} Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/categories Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/categories Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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DELETE /api/v1/tickets/categories/{id} Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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PATCH /api/v1/tickets/categories/{id} Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/categories/{id}/fields Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/categories/{id}/fields Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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DELETE /api/v1/tickets/categories/{id}/fields/{fid} Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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PATCH /api/v1/tickets/categories/{id}/fields/{fid} Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/counts View support tickets prm_tickets_view

Authentication: Staff token or session
Requires permission: prm_tickets_view View support tickets

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/form View support tickets prm_tickets_view

Authentication: Staff token or session
Requires permission: prm_tickets_view View support tickets

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/macros Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/macros Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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DELETE /api/v1/tickets/macros/{id} Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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PUT /api/v1/tickets/macros/{id} Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/sla/breaches View support tickets prm_tickets_view

Authentication: Staff token or session
Requires permission: prm_tickets_view View support tickets

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/sla/calendars Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/sla/calendars Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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DELETE /api/v1/tickets/sla/calendars/{id} Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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PUT /api/v1/tickets/sla/calendars/{id} Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/sla/policies Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/sla/policies Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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DELETE /api/v1/tickets/sla/policies/{id} Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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PUT /api/v1/tickets/sla/policies/{id} Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/teams Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/teams Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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DELETE /api/v1/tickets/teams/{id} Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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PATCH /api/v1/tickets/teams/{id} Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/teams/{id}/members Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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PUT /api/v1/tickets/teams/{id}/members Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/views View support tickets prm_tickets_view

Authentication: Staff token or session
Requires permission: prm_tickets_view View support tickets

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/views View support tickets prm_tickets_view

Authentication: Staff token or session
Requires permission: prm_tickets_view View support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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DELETE /api/v1/tickets/views/{id} View support tickets prm_tickets_view

Authentication: Staff token or session
Requires permission: prm_tickets_view View support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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PATCH /api/v1/tickets/views/{id} View support tickets prm_tickets_view

Authentication: Staff token or session
Requires permission: prm_tickets_view View support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/{id} View support tickets prm_tickets_view

Authentication: Staff token or session
Requires permission: prm_tickets_view View support tickets

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/{id}/answers View support tickets prm_tickets_view

Authentication: Staff token or session
Requires permission: prm_tickets_view View support tickets

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/{id}/assign Claim / assign support tickets prm_tickets_assign

Authentication: Staff token or session
Requires permission: prm_tickets_assign Claim / assign support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/{id}/attach Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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DELETE /api/v1/tickets/{id}/attachments/{attId} Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/{id}/attachments/{attId} View support tickets prm_tickets_view

Authentication: Staff token or session
Requires permission: prm_tickets_view View support tickets

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/{id}/auto-assign Claim / assign support tickets prm_tickets_assign

Authentication: Staff token or session
Requires permission: prm_tickets_assign Claim / assign support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/{id}/block-candidates Manage ticket categories & settings prm_tickets_config

Authentication: Staff token or session
Requires permission: prm_tickets_config Manage ticket categories & settings

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/{id}/canned-replies Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/{id}/claim Claim / assign support tickets prm_tickets_assign

Authentication: Staff token or session
Requires permission: prm_tickets_assign Claim / assign support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/{id}/events View support tickets prm_tickets_view

Authentication: Staff token or session
Requires permission: prm_tickets_view View support tickets

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/{id}/internal-note Add internal notes to support tickets prm_tickets_note

Authentication: Staff token or session
Requires permission: prm_tickets_note Add internal notes to support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/{id}/macros/{macroId}/apply Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/{id}/participants View support tickets prm_tickets_view

Authentication: Staff token or session
Requires permission: prm_tickets_view View support tickets

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/{id}/participants Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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DELETE /api/v1/tickets/{id}/participants/{userId} Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/{id}/presence View support tickets prm_tickets_view

Authentication: Staff token or session
Requires permission: prm_tickets_view View support tickets

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/{id}/presence View support tickets prm_tickets_view

Authentication: Staff token or session
Requires permission: prm_tickets_view View support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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PUT /api/v1/tickets/{id}/priority Claim / assign support tickets prm_tickets_assign

Authentication: Staff token or session
Requires permission: prm_tickets_assign Claim / assign support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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PUT /api/v1/tickets/{id}/read View support tickets prm_tickets_view

Authentication: Staff token or session
Requires permission: prm_tickets_view View support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/{id}/reminders Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/{id}/reminders Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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DELETE /api/v1/tickets/{id}/reminders/{remId} Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/{id}/reopen Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/{id}/reply Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/{id}/resolve Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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GET /api/v1/tickets/{id}/sla View support tickets prm_tickets_view

Authentication: Staff token or session
Requires permission: prm_tickets_view View support tickets

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/{id}/snooze Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/{id}/team Claim / assign support tickets prm_tickets_assign

Authentication: Staff token or session
Requires permission: prm_tickets_assign Claim / assign support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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POST /api/v1/tickets/{id}/unsnooze Reply to support tickets prm_tickets_reply

Authentication: Staff token or session
Requires permission: prm_tickets_reply Reply to support tickets
Rate limit: t_mutate

Read straight from the router that serves this instance. A hand-written description of this endpoint has not been added yet.

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