# Tickets - X-Radius API > Base URL: https://x-radius.com/api/v1 > Auth: Authorization: Bearer xrt_... (a manager API token) > Envelope: {"data": ...}; lists add {"meta":{page,page_size,total,has_next}} > Errors: {"error":{"code","message","request_id"}} - branch on code, never on message > Timestamps: yyyy-MM-dd HH:mm:ss, UTC > Money: a bare JSON number in major units, with an ISO-4217 currency code beside it > Idempotency: redeem and activate endpoints take a client-supplied request_id (UUID) > > This page: https://x-radius.com/docs/api/tickets > Every group: https://x-radius.com/llms.txt 83 endpoints in 1 resource groups. 0 carry a hand-written reference entry with examples; the remaining 83 are generated from the running router and carry method, path, authentication, permission and rate-limit bucket, but no request or response example. ### View support tickets `GET /api/v1/tickets` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_view` (View support tickets) - Risk: read _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `POST /api/v1/tickets` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### View support tickets `GET /api/v1/tickets/assignees` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_view` (View support tickets) - Risk: read _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `GET /api/v1/tickets/assignment-strategies` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `GET /api/v1/tickets/blocklist` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `POST /api/v1/tickets/blocklist` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `POST /api/v1/tickets/blocklist/bulk-delete` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `DELETE /api/v1/tickets/blocklist/{id}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Claim / assign support tickets `POST /api/v1/tickets/bulk-assign` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_assign` (Claim / assign support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `POST /api/v1/tickets/bulk-category` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `POST /api/v1/tickets/bulk-close` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Claim / assign support tickets `POST /api/v1/tickets/bulk-priority` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_assign` (Claim / assign support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `POST /api/v1/tickets/bulk-reopen` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `POST /api/v1/tickets/bulk-resolve` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `POST /api/v1/tickets/bulk-snooze` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Claim / assign support tickets `POST /api/v1/tickets/bulk-team` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_assign` (Claim / assign support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `GET /api/v1/tickets/canned-replies` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `POST /api/v1/tickets/canned-replies` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `DELETE /api/v1/tickets/canned-replies/{id}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `PUT /api/v1/tickets/canned-replies/{id}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `GET /api/v1/tickets/categories` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `POST /api/v1/tickets/categories` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `DELETE /api/v1/tickets/categories/{id}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `PATCH /api/v1/tickets/categories/{id}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `GET /api/v1/tickets/categories/{id}/fields` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `POST /api/v1/tickets/categories/{id}/fields` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `DELETE /api/v1/tickets/categories/{id}/fields/{fid}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `PATCH /api/v1/tickets/categories/{id}/fields/{fid}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### View support tickets `GET /api/v1/tickets/counts` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_view` (View support tickets) - Risk: read _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### View support tickets `GET /api/v1/tickets/form` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_view` (View support tickets) - Risk: read _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `GET /api/v1/tickets/macros` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `POST /api/v1/tickets/macros` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `DELETE /api/v1/tickets/macros/{id}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `PUT /api/v1/tickets/macros/{id}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### View support tickets `GET /api/v1/tickets/sla/breaches` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_view` (View support tickets) - Risk: read _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `GET /api/v1/tickets/sla/calendars` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `POST /api/v1/tickets/sla/calendars` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `DELETE /api/v1/tickets/sla/calendars/{id}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `PUT /api/v1/tickets/sla/calendars/{id}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `GET /api/v1/tickets/sla/policies` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `POST /api/v1/tickets/sla/policies` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `DELETE /api/v1/tickets/sla/policies/{id}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `PUT /api/v1/tickets/sla/policies/{id}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `GET /api/v1/tickets/teams` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `POST /api/v1/tickets/teams` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `DELETE /api/v1/tickets/teams/{id}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `PATCH /api/v1/tickets/teams/{id}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `GET /api/v1/tickets/teams/{id}/members` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `PUT /api/v1/tickets/teams/{id}/members` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### View support tickets `GET /api/v1/tickets/views` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_view` (View support tickets) - Risk: read _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### View support tickets `POST /api/v1/tickets/views` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_view` (View support tickets) - Risk: read - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### View support tickets `DELETE /api/v1/tickets/views/{id}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_view` (View support tickets) - Risk: read - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### View support tickets `PATCH /api/v1/tickets/views/{id}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_view` (View support tickets) - Risk: read - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### View support tickets `GET /api/v1/tickets/{id}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_view` (View support tickets) - Risk: read _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### View support tickets `GET /api/v1/tickets/{id}/answers` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_view` (View support tickets) - Risk: read _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Claim / assign support tickets `POST /api/v1/tickets/{id}/assign` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_assign` (Claim / assign support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `POST /api/v1/tickets/{id}/attach` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `DELETE /api/v1/tickets/{id}/attachments/{attId}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### View support tickets `GET /api/v1/tickets/{id}/attachments/{attId}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_view` (View support tickets) - Risk: read _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Claim / assign support tickets `POST /api/v1/tickets/{id}/auto-assign` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_assign` (Claim / assign support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Manage ticket categories & settings `GET /api/v1/tickets/{id}/block-candidates` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_config` (Manage ticket categories & settings) - Risk: danger _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `GET /api/v1/tickets/{id}/canned-replies` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Claim / assign support tickets `POST /api/v1/tickets/{id}/claim` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_assign` (Claim / assign support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### View support tickets `GET /api/v1/tickets/{id}/events` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_view` (View support tickets) - Risk: read _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Add internal notes to support tickets `POST /api/v1/tickets/{id}/internal-note` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_note` (Add internal notes to support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `POST /api/v1/tickets/{id}/macros/{macroId}/apply` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### View support tickets `GET /api/v1/tickets/{id}/participants` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_view` (View support tickets) - Risk: read _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `POST /api/v1/tickets/{id}/participants` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `DELETE /api/v1/tickets/{id}/participants/{userId}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### View support tickets `GET /api/v1/tickets/{id}/presence` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_view` (View support tickets) - Risk: read _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### View support tickets `POST /api/v1/tickets/{id}/presence` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_view` (View support tickets) - Risk: read - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Claim / assign support tickets `PUT /api/v1/tickets/{id}/priority` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_assign` (Claim / assign support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### View support tickets `PUT /api/v1/tickets/{id}/read` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_view` (View support tickets) - Risk: read - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `GET /api/v1/tickets/{id}/reminders` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `POST /api/v1/tickets/{id}/reminders` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `DELETE /api/v1/tickets/{id}/reminders/{remId}` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `POST /api/v1/tickets/{id}/reopen` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `POST /api/v1/tickets/{id}/reply` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `POST /api/v1/tickets/{id}/resolve` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### View support tickets `GET /api/v1/tickets/{id}/sla` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_view` (View support tickets) - Risk: read _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `POST /api/v1/tickets/{id}/snooze` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Claim / assign support tickets `POST /api/v1/tickets/{id}/team` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_assign` (Claim / assign support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._ ### Reply to support tickets `POST /api/v1/tickets/{id}/unsnooze` - Authentication: manager session (JWT) or API token - Permission: `prm_tickets_reply` (Reply to support tickets) - Risk: write - Rate limit bucket: `t_mutate` _This endpoint has no hand-written reference entry yet. The method, path, authentication, permission and rate limit above are generated from the running router and are accurate; there is no request or response example._